ITSM consolidation onto a single ServiceNow estate across eleven markets; CSDM redesign and multi-instance rationalisation following a holding-company merger.
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Selected work
Recent programmes.
A representative slice of recent ServiceNow architecture engagements. Anonymised by convention; client names available on request, where a non-disclosure permits.
Converged ITSM, CSM and Field Service Management programme for a national network operator; integration architecture across the OSS/BSS estate.
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CMDB, Discovery and integration architecture across the clinical estate; architectural remediation of an inherited platform ahead of a major upgrade cycle.
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Legal service portal, intake and matter-routing redesign; CSDM-aligned service model for shared services across UK and international offices.
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Field Service Management and Hardware Asset Management programme across European fleet operations; depot, dispatch and asset lifecycle architecture.
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Service Portal, request architecture and platform governance across UK and EU regions; foundations for a multi-year ServiceNow operating model.
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Client names withheld by convention. References available on request.
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