A pure-play ServiceNow practice. Architecture, advisory, custom application development, AI-augmented delivery, and ongoing platform stewardship, for clients carrying the architectural debt of fast delivery and clients setting up to do it properly the first time.
Platform strategy, CSDM design, integration patterns, governance models, and architectural reviews of in-flight or inherited estates. The early decisions, made well, or the late ones, made honestly.
Suited to organisations setting up a ServiceNow Centre of Excellence, planning a multi-year roadmap, or carrying the architectural debt of three or four years of fast delivery and needing a Master Architect's pair of eyes to redraw the lines that should not move.
Agentic workflows, Now Assist enablement, and AI tooling, Claude Code, MCP, agent orchestration, applied to live ServiceNow build as a genuine accelerator. Not a buzzword. A method.
For platform teams that want to move faster without lowering the bar. The work covers Now Assist roll-out and governance, MCP-driven build acceleration on live instances, and the prompt and pattern libraries that make AI-augmented delivery repeatable inside your own team.
Master-Architect-level oversight on multi-module, multi-stream ServiceNow programmes. Holding the whole, so the parts cohere, and the platform you ship in year three resembles the one you intended in year one.
Typical clients are running concurrent ITSM, CMDB, CSM, HR or Field Service streams and need an architect of record across them. The work spans architectural governance, design authority, integration patterns, and being the architect-of-record voice in the room when scope or sequence is contested.
Buying off the shelf for everything doesn't always make sense. Where the standard estate's modules don't fit the work, a well-scoped custom Now Platform application usually beats another point solution, with a lower five-year cost and a cleaner integration story.
Typical engagements: scoped applications for a service line that doesn't match a Now product, line-of-business workflow apps that retire shadow IT spreadsheets and email queues, and discrete tools that capture the data the standard estate doesn't. Designed and built to the same architectural standard as the rest of the platform.
A platform built well still needs to stay well. Ongoing senior architectural attention catches drift early, holds the standard as the team and the estate grow, and keeps the value compounding instead of decaying.
Suited to organisations that don't need a permanent Master Architect but do need senior architectural attention available, for design reviews, governance forums, upgrade and patch planning, day-to-day build assistance, and the quiet 'is this the right call?' decisions that quietly add up to architectural debt or value over a year. Typical engagements are a fractional-day-per-week retainer or a fixed monthly hour pool you draw on when you need a senior call.
Master-Architect-level capacity for partner consultancies. Discreet, senior, and aligned to your delivery model, where you need an architect of record without adding a permanent one.
Typical engagements are short-burst architectural reviews on partner-led programmes, white-label design authority on a named client account, or named-resource cover for a client expecting a Master Architect on the badge.
Tell me which engagement looks closest. I'll come back to you personally.
